customer support

IFT Customer Support Policy

At IFT, customer satisfaction is our top priority. We are dedicated to providing prompt, reliable, and helpful support to ensure a smooth experience for all our customers.

Support Availability

Our customer support team is available during the following hours:

• Monday to Saturday: 10:00 AM – 6:00 PM

• Sunday & Public Holidays: Closed

We strive to respond to all inquiries as quickly as possible.

Contact Methods

You can reach our support team through:

• Email: ift.official.pk@gmail.com

• Phone: 0329-9329163

• Address: Office Number, Block 1, PHA Suites, G-7/2, Islamabad

Response Time

• Email inquiries: Within 24 hours (business days)

• Phone calls: Immediate assistance during working hours

• Delays may occur during peak periods, but we always aim to respond promptly.

Order Support

Our team is happy to assist with:

• Order placement and confirmation

• Order tracking and delivery updates

• Modifications or cancellations (before dispatch)

Returns & Complaints

• If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery.

• Provide clear details and, if possible, images of the issue for faster resolution.

• Our team will guide you through the return or exchange process.

Customer Responsibility

To help us serve you better, please:

• Provide accurate order and contact details

• Keep your order number ready when contacting support

• Communicate respectfully with our support staff

Our Commitment

At IFT, we are committed to:

• Providing courteous and professional support

• Resolving issues efficiently and fairly

• Continuously improving our services based on customer feedback.