order managment

IFT Order Management Policy

At IFT, we ensure a smooth and efficient order management process to provide our customers with a reliable shopping experience.

Order Placement

• Customers can place orders through our official platform or contact channels.

• Once an order is placed, a confirmation message/email will be sent with order details.

• Please ensure all information (name, address, phone number) is accurate to avoid delays.

Order Confirmation

• Orders are confirmed after verification by our team.

• In some cases, we may contact customers via phone (0329-9329163) to confirm the order.

• IFT reserves the right to cancel unverified or suspicious orders.

Order Processing

• Orders are processed within 1–2 working days after confirmation.

• Processing includes product verification, packaging, and dispatch preparation.

Order Modification

• Customers can request changes (address, product, quantity) before the order is dispatched.

• Once shipped, modifications are not possible.

Order Cancellation

• Orders can be canceled before dispatch by contacting our support team.

• After dispatch, cancellation requests may not be accepted.

Order Tracking

• Once shipped, customers will receive tracking details (if available).

• You can track your order through the courier service or by contacting us.

Failed Delivery

• If delivery fails due to incorrect address or unavailability, the courier may attempt redelivery.

• Re-delivery charges may apply in such cases.

Order Issues

• If you receive a wrong, damaged, or incomplete order, report it within 48 hours of delivery.

• Provide order details and proof (images if possible) for quick resolution.

Bulk & Custom Orders

• For bulk or special orders, additional processing time may be required.

• Customers are advised to contact us in advance for such requests.

Contact Us

For any order-related queries or support:

Email: ift.official.pk@gmail.com
Phone: 0329-9329163
Address: Office Number, Block 1, PHA Suites, G-7/2, Islamabad